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This Privacy Policy (“Privacy Policy”) describes how Protocol47 (company reg. NO 919 846 356 MVA) process your Personal Data. "Personal Data" is any information with which one can, directly or indirectly, identify a physical person. Please read this Privacy Policy carefully to understand how and for what purposes we process your Personal Data.


We process your Personal Data when you use our services (“Services”) as described below. We care about your privacy and comply with applicable law aiming to protect you as an individual. This Privacy Policy describes the foundation of how we process Personal Data you share with us or that we collect when you use the Services. For some of our Services, specific terms and conditions may apply that you need to accept prior to using the Service.


Different companies within the Protocol47 group may be either controller or processor, or joint controllers, with regards to the processing we carry out, such as processing necessary for hotel bookings or recruitment.


We aim to maintain a high level of protection of your integrity. Protocol47 processes Personal Data mainly to administer, provide, develop and maintain the Services, handle your bookings, optimize your experience of the Services and to communicate with you.


If we make changes to this Privacy Policy, we will notify you. The means of notification varies depending on what Services you use and when. The new terms will be published on Protocol47`s website.


If you provide us with Personal Data concerning other persons, you are responsible for ensuring that Protocol47 is allowed to process that Personal Data in accordance with this Privacy Policy.



Collection and processing of personal data

Protocol47 only processes your Personal Data in accordance with applicable law.


Protocol47 may collect Personal Data directly from you when you use the Service (for instance when you book a hotel room). We may also receive and transfer your Personal Data from and to companies within the Protocol47 group or our partners (e.g. if you have used a travel agency to book a hotel room). We use different means to collect your Personal Data, some of which include cookies, web beacons, customer surveys and customer service. Depending on what Service you use the means of collecting and the purpose of processing may vary.


Protocol47 will process your Personal Data for the purposes outlined below, and the purposes described to you when you use a specific Service. When your consent is required by law in order for us to process your Personal Data, we will collect your consent prior to processing.





Handle booking 

If you book a hotel room, or any of our services, we will process your Personal Data in order to provide, handle, administer, follow up and obtain payment for your booking. This includes processing in order to remind you or inform you of your booking when you are to stay with us.


You are required to provide the details we request in order for you to handle your reservation. When you book on someone else’s behalf you are responsible in relation to us for having the person’s consent to Protocol47`s processing of their Personal Data in accordance with this Privacy Policy.


Your Personal Data and other information about your booking can be transferred to companies within and outside the EU/EEA that operate with Protocol47 but that are not part of the Protocol47 group, or to public authority and third parties.


Personal Data 

Legal basis for processing

Identity related data such as name, date of birth

Contact details such as e-mail address, telephone number, address

IP-address (if you book on our website)

Account number

Preferences and other requests or needs

Sensitive personal data regarding for instance health (e.g. if you book room adapted to disabled guests, or allergies) 

Other data you provide when making your booking (e.g. regarding persons you travel with).



Data Security

Protocol47 AS has implemented appropriate organizational and technical measures to protect personal data. We store personal data on servers with limited access located in secured facilities, and our security measures are evaluated on an ongoing basis.

Erasure of personal data 

Protocol47 AS has routines that ensures that personal data will be erased in accordance with the General Data Protection Regulation.

If you believe there are grounds for erasure of personal data concerning you, please contact us to request erasure of personal data. Information and pictures on the site are owned by the company or partner and cannot be copied without permission.




Protocol47 uses cookies as part of its digital Services. The cookies may in some cases, automatically collect Personal Data (such as IP address and online behavior). We use cookies to improve your user experience and the security of our digital Services. The Personal Data that is collected via cookies may be anonymized and used in aggregated form for the purpose of using for development, statistics and analysis. You can find information about Protocol47’s use of cookies, what Personal Data we collect by means of cookies, for what they are used and what you do if you want to avoid them, in Protocol47’s Cookie Policy (as updated from time to time).




Cookie Policy

Protocol47`s site uses cookies as described below. By not turning off cookies in your browser and continuing to use this site, you agree to our use of cookies in accordance with this Cookie Policy and to the underlying personal data processing (if applicable). Please refer to our Privacy Policy for additional information about what, how and for what purposes Protocol47 processes personal data and your right to access your personal data processed by Protocol47.


You can change your choice by amending your browser settings at any time. If you disable cookies that we use, this may impact your user experience while on the Protocol47 site.


Visitors to a site using cookies must receive information regarding:


  • The fact that the site contains cookies

  • What these cookies are used for

  • The purpose of the use of cookies

  • Who uses the information, and how cookies can be avoided

  • In addition, as a visitor you must consent to the use of cookies e.g. by your browser settings but are also given the opportunity to refuse cookies.




Cookies are small text files which are sent to and stored on your device (mobile phone, computer or tablet) and which are common on the Internet. Some of the cookies are necessary to enable you to use the site's full functionality, while others are used in order to improve your user experience and facilitate navigation on the site. 


There are two types of cookies: permanent and temporary (so-called session cookies). Permanent cookies are saved as a file on your device for a longer period of time in order to customize the site according to your wishes, selections and interests. They are used, for example, in connection with functions that tell you what is new since you last visited the site. When the expiration date is exceeded, the cookie is deleted when you return to the site that created it. Session cookies are placed temporarily on your computer when you visit the site and are sent between your computer and the server during the time you visit the site and are deleted when you close your browser. These cookies are used, for example, to keep track of what language you have selected.


Contact / Support information

Protocol47 AS

Krokkleiva 8a

1170 Oslo


+47 413 05 225

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